Insights
Notes from the studio.
Engineering notes on AI, ML, custom apps, and the messy bits of shipping production software.
ai
An AI Agent on WhatsApp: Real Answers, Real Actions, Not a Button Menu
A WhatsApp AI agent reads free-text messages, answers from your own data, and takes real actions like checking an order or booking a slot, then hands off cleanly to a human.
chatbot-development
Customer Support on WhatsApp, Done Right
WhatsApp is where many of your customers already live. Here is how to build a support bot that actually helps, knows its limits, and hands off to humans cleanly.
chatbot-development
Chatbot Development: Why Most Bots Fail (and How to Build One That Does Not)
The chatbot engineering decisions that decide success, log-driven intent design, the human handoff feature, channel-specific behavior, and metrics that matter.