Insights
Notes from the studio.
Engineering notes on AI, ML, custom apps, and the messy bits of shipping production software.
Tagged “conversational-ai”3
ai
An AI Agent on WhatsApp: Real Answers, Real Actions, Not a Button Menu
A WhatsApp AI agent reads messages in your customer's own words, answers from your own data, and takes real actions like checking an order or booking a slot, then hands off cleanly to a human.
chatbot-development
Customer Support on WhatsApp, Done Right
WhatsApp is where many of your customers already live. Here is how to build a support bot that actually helps, knows its limits, and hands off to humans cleanly.
chatbot-development
Chatbot Development: Why Most Bots Fail (and How to Build One That Does Not)
The chatbot engineering decisions that decide success, log driven intent design, the human handoff feature, channel specific behavior, and metrics that matter.