Insights
Notes from the studio.
Engineering notes on AI, ML, custom apps, and the messy bits of shipping production software.
Tagged “chatbot-development”2
chatbot-development
Customer Support on WhatsApp, Done Right
WhatsApp is where many of your customers already live. Here is how to build a support bot that actually helps, knows its limits, and hands off to humans cleanly.
chatbot-development
Chatbot Development: Why Most Bots Fail (and How to Build One That Does Not)
The chatbot engineering decisions that decide success, log driven intent design, the human handoff feature, channel specific behavior, and metrics that matter.