Free tool
Chatbot ROI Calculator.
Enter your ticket volume. See the savings, payback period, and 3 year value of automating with a chatbot, without the consulting deck.
- Free, no sign-up
- Runs in your browser
- 3 year projection
Your numbers
Annual net savings$170,400
after the $2,400 build cost and $200/mo running cost
0.2
Payback (months)
$14,200
Net / month
$508,800
3-year value
21200%
ROI
Cumulative cost over 36 months
Payback reached month 1- With chatbot
- Without (baseline)
Fast payback (0.2 months). Strong ROI, this is an easy build to justify.
Build it with us in 2 weeks
Our Chatbot package is $2,400 fixed price: 20 intents, human handoff, analytics, 2 channels.
How it works
How the math works.
Gross monthly savings = tickets × deflection rate × cost per ticket. Net subtracts the chatbot's monthly running cost. Payback is build cost divided by net monthly savings. 3 year value is net monthly savings × 36 minus the one time build cost.
Reasonable defaults
- Cost per ticket: $8-$25. Agent time × loaded wage + tooling. Mid market support orgs land near $12.
- Deflection rate: 40-70%. Well planned bots with good intent design and human handoff hit ~60% reliably. Below 40% means too narrow a scope or weak intent training.
- Build cost: $2,400. Our fixed price Chatbot package, 20 intents, 2 channels, human handoff, analytics.
- Monthly run cost: ~$200. Hosting + LLM inference + light monitoring. Higher if you run on premium models or process voice.
What's NOT counted here
- CSAT impact: bots can increase or decrease it depending on quality. We've seen both.
- Agent morale impact: automating repetitive tickets usually helps retention. Not in the model, but real.
- Brand risk from a bad bot: a hallucinating support bot is worse than no bot. An eval suite is not optional.